Process Improvement


Process improvement approaches based on good practice models and standards like CMMI, I.T.I.L. or ISO 9000/2000 provide your organization with the essential elements of effective processes. They can be required for both internal and external reasons like recurrent problems with systematic delays, going beyond budgets, customers’ dissatisfaction, etc. The services that QSpin offers in this case are twofold: personalization and strategic guidance.

  Tailoring


It is of crucial importance that these models are adapted to the context, the actuality and the objectives of your organization. QSpin’s consultants assist you with the personalization of these complex referential frames for full effectiveness in the evaluation, structuring and optimization of your business processes.

  Guidance

As most process improvement models offer an ideal objective but no description of the strategy on how to achieve it, QSpin seconds your company with the establishment of your improvement strategy.


“QSpin provides an effective balance between “Process”, “People” and “Tools”. It accomplishes a transparent and deeply involved collaboration with its customers that goes beyond mere partnership.”  (extract from QSpin customers feedback)

Service Overview

    Assessments

  • Conform SE-CMM(SM) Appraisal Method or CBA-IPI (Software CMM, CMMI)
  • Conform SPICE, ISO 9000/2000, I.T.I.L. based
  • Adapted to the client’s requirements and business goal

   Balanced Keys Factors

  • Accurate leverage between Process, People and Tools

   Our Pragmatic Approach: some characteristics

  • Customer focused
  • Data and fact driven management
  • Process centred
  • Based on proactive management, strong sponsorship from senior management
  • Boundaryless collaboration, involvement of practitioners in Process Improvement projects
  • Independent Quality Assurance team to play the role of quality advocates
  • Drive to perfection but tolerate failures
  • Progressive implementation and buy-in based on results
  • On the job training
  • "Bottom-up oriented" approach

   Improvement strategy set up & implementation: services summary

  • Strategic planning advice
  • Advice in organization, workgroup approach (SEPG), deployment
  • Set up of metrics, improvement process follow up and tracking
  • Risk analysis techniques
  • Accelerating Change Management
  • Process Modelling
  • Operational Quality Assurance
  • Project management support (Prince2 or PM-BOK compliant)
  • Web-enabled process documentation
  • Moderating brainstorm sessions
  • Coaching in all previous domains